Workforce Management

Valuable staff members tend to possess a toolkit of hard and soft skills that  are a unique and irreplaceable resource for companies. The question here is how can any organisation correctly match its staff capabilities with its ever-changing business needs? It is a complex and rigid problem to balance this trilogy: skills, tasks and availability.

Factors such as demand fluctuation, days off, different levels of productivity and training are restrictions of a complex allocation problem.
A good workforce management tool provides advantages such as giving accurate deadlines for projects, setting the right schedules to improve customer service in a store or making sure the output of a 24h production line keeps going.